NCI Indicators

Service Coordination

Service coordinators are accessible, responsive, and support the person’s participation in service planning.

Indicators:

  • Proportion of people who reported support workers come and leave when they are supposed to

    • Staff Come and Leave When They Are Supposed To
  • Proportion of people who reported that service planning meeting included people the person wanted to be there

    • The Service Planning Meeting Included the People That the Person Wanted to Be There
  • Proportion of people who reported that they understood what was discussed in last service planning meeting

    • Person Knew What Was Being Talked About at Last Service Plan Meeting
  • Proportion of people who reported that they were able to choose the services that were received as part of service plan

    • The Person Was Able to Choose the Services That Were Part of the Service Plan
  • Proportion of people who reported their service coordinator/case manager asks them what they want

    • Case Manager/Service Coordinator Asks What Person Wants
  • Proportion of people who reported they are able to contact your case manager/service coordinator when you want to

    • Can Contact Case Manager/Service Coordinator When Wants to
  • Proportion of people who reported they met their service coordinator/case manager

    • Met Case Manager/Service Coordinator
  • Proportion of people who reported they took part in the last service planning meeting

    • Person Took Part in the Last Service Planning Meeting